RETURNS POLICY

Christmas Gifts

We have extended all exchanges for christmas presents until the 30th of December, if you require an exchange please communicate by then so the team can arrange it for you.

Strictly no exchanges & Returns on sales items. 

All Orders are final once placed.

A strict no-refund policy applies to all products unless the condition of the purchased item differs from the advertised description.

However, in some cases, an item/s can be returned for a WAVES store credit ONLY  which can be used to repurchase correct sizing. (WAVES store credits do not have an expiry)

Please ensure you choose your sizes carefully, as in most cases we are unable to gaurantee stock availabilty. In agreement with our Sellers, WAVES is unable to place any items on hold under any circumstance.

For your item to be considered, it must meet the criteria below; 

• Returns and size swaps to be made within 7 days of item arrival unless another arrangement has been made with the team. 
• WAVES authentication tag must be attached
• Item/s must be in the condition they were in when sent by us, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris (for sneaker items), and all original packaging included.
• Any extra laces, and/or accessories must also be included
• Exchanges cannot be made on headwear for Hygiene purposes.

For further information and instructions please email orders@wavesau.com.au

Any sizing concerns please don't hesitate to email us or message us on instagram @waves_au or message us on the live chat. 

We only stock 100% authentic goods. If any item which has passed our rigorous authentication checks is deemed inauthentic, We will provide you with a full refund along with all associated shipping costs.

DOMESTIC SHIPPING

We can ship to virtually any address in Australia.

Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Once an order is made and has been processed/shipped, no address modifications can be made.

In the case when an order is placed, and the wrong delivery address has been entered, please contact the team at orders@wavesau.com.au to make modifications to your order ASAP.

PLEASE NOTE NEWLY RELEASED ITEMS REQUIRE A PROCESSING TIME AND THIS WILL BE HIGHLIGHTED IN THE PRODUCT DESCRIPTION. 

Shipping Cost:

• All orders over $300 receive free shipping within Australia 
• All orders under $300 will be charged a $10 shipping fee.
• We also offer several different express expedited shippings which is available on the shipping page at checkout.
• $30 Same Day Delivery (if ordered before 2PM) is also available for SYDNEY METRO RESIDENTS ONLY (please enquire on product availability).

 Shipping Times:

• Sydney/NSW: 1-2 business days 
• VIC/QLD: Next day to two business days shipping
• Adelaide: two to three business days 
• WA: two to three business days Express
• New Zealand:1-3 business days DHL Express

Pick Up in Moorebank, NSW:

• When your order is ready for pick up, you will be notified via email with collection details.
• Please make note that some items will not be ready within 24 hours as they have a processing time due to it being a newly released item or a restock as mentioned in the product description.

PLEASE NOTE NEWLY RELEASED ITEMS REQUIRE A PROCESSING TIME AND THIS WILL BE HIGHLIGHTED IN THE PRODUCT DESCRIPTION. 

INTERNATIONAL SHIPPING

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.